REFUND POLICY

General Provisions

This Refund Policy (the "Policy") sets out the conditions and procedure for refunding payments to Users of the nexifyneo.com Platform (the "Platform").

The Policy forms an integral part of the Terms of Service. Terms not defined in this Policy are used with the meanings established in the Terms of Service.

By purchasing a subscription, the User confirms that they have read this Policy and accept its terms.

Trial Period

Before purchasing a paid subscription, the User is provided with a free Trial Period of 7 (seven) calendar days. No bank card details or other payment instrument are required to activate the Trial Period.

The Trial Period is provided for the purpose of evaluating the Platform's functionality. Accordingly, payment for a subscription after the Trial Period ends constitutes confirmation that the User has familiarised themselves with the core features of the service and is making an informed purchase decision.

General Payment Terms

Access to the Platform's paid features is provided on a monthly subscription basis.

A subscription is deemed activated from the moment payment is received. From that moment, the User is granted access to the features corresponding to their subscription plan.

As the Platform provides digital services to which access is granted immediately upon payment, refunds for a used subscription period are not issued, except in the cases expressly set out in Section 4 of this Policy.

Grounds for Refund

Refunds are issued in the following cases:

a) the Platform was continuously unavailable for more than 72 (seventy-two) consecutive hours within the paid subscription period due to reasons within the Copyright Holder's area of responsibility;

b) the User was provided with a subscription plan other than the one for which payment was made, and the discrepancy cannot be remedied;

c) a charge was made erroneously (a technical error on the Platform's side, a duplicate charge).

The refund amount is calculated proportionally to the actual period of unavailability or error relative to the paid subscription period.

Cases That Do Not Give Rise to a Refund

Refunds are not issued in the following cases:

a) disruptions to Platform operation are caused by failures of third-party services — messengers, artificial intelligence model providers, payment systems, and other external providers not under the Copyright Holder's control;

b) the User did not use the paid subscription, or used it to a lesser extent, at their own discretion;

c) the User disagrees with changes to the Platform's functionality made in accordance with the Terms of Service;

d) the User's account was blocked or restricted due to a breach of the Terms of Service;

e) the User refers to subjective dissatisfaction with the quality of results produced by artificial intelligence models, as the quality of such results depends on external providers and on the accuracy of the User's own inputs.

Refund Request Procedure

To initiate a refund, the User sends a request to [email protected] with the following information:

— the email address associated with the account;

— the date and amount of the payment;

— a description of the issue giving rise to the refund request;

— where available — screenshots or other supporting materials.

The Copyright Holder will review the request within 10 (ten) business days of receipt.

If the refund is approved, it will be issued by the same payment method used for the original payment within 14 (fourteen) business days of the decision. Actual crediting times may depend on the payment provider and the User's bank.

Policy Updates

The Copyright Holder may update this Policy. The current version is available at https://nexifyneo.com/policy/refund/en. Continued use of the Platform after updates take effect constitutes acceptance of the revised terms.

Contact

For all refund-related enquiries: [email protected]